1. Information we collect
We collect information you provide when you create an account, request a service, send an inquiry, communicate with us, or receive a report.
- Identity and contact information, including your name, address, email address, and telephone number.
- Property address, building type, inspection scope, scheduling, access, transaction, and client-question details.
- Service records, notes, photographs, inspection findings, reports, and files connected to your request.
- Account, authentication, security, device, network, and anti-spam information needed to operate and protect the website.
- Communication preferences and any separately provided marketing consent.
2. How we use information
- Provide estimates, schedule and perform requested services, communicate status updates, and deliver reports.
- Create and secure client accounts, authenticate users, prevent abuse, investigate incidents, and maintain audit records.
- Respond to inquiries, manage customer relationships, comply with legal or regulatory obligations, and establish or defend legal claims.
- Send promotional communications only as permitted by law and according to the preferences or consent you provide.
3. Marketing communications
A request for service authorizes us to respond about that request. It does not automatically require you to accept unrelated promotional messages.
Where consent is required, marketing email, telephone, or text-message consent will be requested separately and is not a condition of purchasing services. You may withdraw consent or opt out at any time. Transactional messages about an active account, appointment, safety issue, or service request may still be sent when necessary.
4. When information is shared
We do not sell client information. We may share the minimum information needed with hosting, database, authentication, file-storage, email, anti-spam, security, professional, or service providers working on our behalf. We may also disclose information when required by law, to protect people or property, or in connection with a business transfer.
Providers may process information under their own terms and privacy practices. We require access to be limited to legitimate business purposes where reasonably possible.
5. Retention and security
We retain information only as long as reasonably necessary for the purpose collected, including service delivery, account administration, licensing, insurance, tax, recordkeeping, safety, dispute, and legal requirements. Retention periods differ by record type. Information is deleted or de-identified when it is no longer reasonably required.
We use reasonable administrative, technical, and organizational safeguards, including authenticated access, role-based permissions, restricted reports and photographs, and security logging. No online service can guarantee absolute security.
6. Your choices and requests
You may ask to access, correct, or delete information associated with you, or withdraw marketing consent, by using the contact methods shown on this page. We may verify your identity and may retain information when required or permitted by law.
7. Analytics and cookies
If Google Analytics is activated, the website asks for your analytics preference before loading the analytics tag. Declining analytics does not prevent you from using the website, requesting an appointment, or accessing the client portal.
When permitted, analytics may measure pages viewed, general device and browser information, approximate location derived by the provider, and interaction events used to improve website performance. The website stores your analytics choice in local browser storage so it can respect that preference.
8. Children, external services, and changes
This website is intended for property owners, landlords, managers, and other adults. It is not directed to children under 13, and we do not knowingly collect personal information from them.
Links or translation tools supplied by third parties are governed by their own privacy practices. We may update this policy as the website, services, or legal requirements change. The effective date above will be revised when changes are posted.